I worked as an IT Technician at Matrix Warehouse, where I handled a variety of technical support tasks. I troubleshot and resolved computer issues for customers, reinstalled operating systems, and removed viruses and malware. I also did on-site callouts, provided network cabling solutions, and built custom PC towers based on user requirements. Recommending the right hardware to customers based on their needs was another key part of my job. Overall, I made sure users had the right IT solutions and support to keep their systems running smoothly.

In this role, I handled a wide range of IT responsibilities, including maintaining internal servers, ensuring our in-house applications were running smoothly, and monitoring production environments. I also managed JIRA tickets, set up VPNs, and troubleshot network and connectivity issues. Beyond infrastructure support, I provided user assistance, fixing printers, loading toner, resolving paper jams, and configuring roles and permissions for software users to ensure they could work efficiently within the system. I was actively involved in software testing, creating sandbox environments, conducting unit tests, generating dummy data, and building mock databases to support meaningful testing. This role sparked my passion for software testing and programming, leading me to explore Angular, TypeScript, CSS, and HTML in my free time. With responsibilities spanning across IT support, infrastructure, and software testing, this role allowed me to wear many hats and gain valuable experience in both technical support and development.

As a Freelance IT Support Specialist at African Blu Technologies (PTY) LTD, I provided comprehensive IT support to ensure all employees were connected to the corporate domain and had seamless access to the necessary resources. My responsibilities included configuring and managing user accounts, assigning roles, rights, and permissions to ensure appropriate access control and maintain data security. I worked closely with various teams to resolve technical issues and contributed to the smooth operation of daily business activities. My role involved delivering efficient solutions to IT challenges, ensuring a high level of user satisfaction, and optimizing internal IT systems to enhance overall workflow within the organization.

As a QA Software Analyst at VSC Solutions, I was responsible for testing and verifying the quality of the software products we developed, ensuring that all releases met the highest standards of quality and aligned with client requirements. I conducted various types of testing, including manual, functional, API, and usability testing, to guarantee the functionality and performance of the software. My role involved working closely with development teams within an Agile framework to identify issues early in the development lifecycle and ensure the timely delivery of high-quality software. Additionally, I utilized tools such as Qmetry to manage test cases and tracked progress. My expertise also extended to testing software solutions related to supply chain operations and telematics, ensuring that our products provided value and met industry-specific needs.

As an L1 Support Agent on the Instructure project, I provided both chat and email support to students, instructors, and admin users, primarily focused on the Canvas Learning Management System (LMS). I worked with clients from the United States, the United Kingdom, and other regions around the world, offering application support tailored to their needs. Instructure, the client I supported, was a leading provider of LMS solutions, and I worked at Construct Education to assist in ensuring smooth and effective user experiences. My responsibilities included managing day-to-day support queries, assisting with course enrollments, account issues, and navigation, as well as troubleshooting technical issues in real-time. I collaborated with the development team using API tools to verify backend processes, escalate critical issues, and ensure the rapid resolution of technical challenges. By utilizing Salesforce, sandbox environments, and team collaboration tools like Slack, I maintained a high level of service quality and user satisfaction across all support channels.

As a Test Analyst at The Shoprite Group of Companies, I played a key role in the sitecodes project, where I was responsible for testing the new implementation and performing regression testing to ensure quality and functionality. I also worked on the VAS3 team, where I focused on testing gift cards as part of Shoprite’s payment systems. Throughout this role, I worked under the guidance of Zolani and Rushda, collaborating closely with them to meet testing objectives and deliver high-quality results. My responsibilities included manual testing, creating test cases, and performing integration testing for various applications. I utilized tools such as SAP Portal, SQL, Jira, HP Quality Center, and SQL Server Reporting Services (SSRS) to manage and track test progress. I followed agile methodologies, participated in Scrum ceremonies, and worked with both Waterfall and Agile project management frameworks. Additionally, I tested Point of Sale (POS) systems and ASP.NET applications, ensuring the functionality and reliability of the systems in production.

As a Test Analyst at Lovehoney Group, I played a pivotal role in the Akeneo PIM project, where I was responsible for performing comprehensive integration testing between the legacy system and the newly integrated Akeneo solution, with Celigo integration into the existing Salesforce webpage. Working under the guidance of Test Manager Raj and collaborating with Mark Harrison, I contributed to the successful completion of the project by ensuring that all components functioned seamlessly. My testing responsibilities included performance testing, API testing, functional testing, and regression testing, where I ensured that the integrated solution met the required standards and delivered optimal performance. This role allowed me to further develop my technical expertise and work in a collaborative, results-driven environment.

As a consultant at AEX under Inspired Testing, I was introduced to testing a complex software solution, which provided me with invaluable insights into payments testing, API testing, and navigating PostgreSQL and SQL Server databases with ease. This role was a significant learning experience, allowing me to develop a deep understanding of the technical and functional aspects of payment systems. I had the privilege of working with a supportive and collaborative development team, whose friendly nature and expertise helped me enhance my skills. Under the leadership of Jacolene, and later Mothusi, who recognized my potential, I was given the opportunity to transition from consultancy to a permanent role, further investing in my professional growth. This experience played a pivotal role in my development as a skilled test analyst, strengthening my ability to work with complex systems and contribute to high-quality software delivery.

As a Test Analyst at Inspired Testing, a consultancy company, I had the opportunity to provide testing services for multiple clients, including Shoprite, Lovehoney, and AEX, over a span of 2 years and 5 months. During this period, I was responsible for performing manual testing, integration testing, and agile testing to ensure the quality and functionality of various software systems. My role involved working on a variety of projects, including key initiatives at Shoprite and Lovehoney, where I contributed to testing efforts for critical systems. Inspired Testing’s consultancy support played a crucial role in helping me secure and succeed in these roles. Through my work at Inspired Testing, I developed strong technical and problem-solving skills, collaborating closely with development teams to ensure the delivery of high-quality software solutions.

As a consultant at AEX under Inspired Testing, I was introduced to testing a complex software solution, which provided me with invaluable insights into payments testing, API testing, and navigating PostgreSQL and SQL Server databases with ease. This role was a significant learning experience, allowing me to develop a deep understanding of the technical and functional aspects of payment systems, which are essential for ensuring seamless financial transactions within the software. I had the privilege of working with a highly skilled and supportive development team, whose collaborative and friendly nature fostered an environment where I could continuously enhance my technical abilities and problem-solving skills. Under the leadership of Jacolene, and later Mothusi, who recognized my potential, I was offered the opportunity to transition from consultancy to a permanent role, further investing in my professional growth and development. Since joining AEX full-time under Mothusi's management, I have been able to refine my skills in a more structured and permanent capacity, taking on more responsibility and contributing more deeply to critical projects. Mothusi’s mentorship has been invaluable, empowering me to take on complex challenges and grow into a more versatile test analyst. This experience has significantly strengthened my ability to work with complex systems, ensuring high-quality software delivery while fostering strong collaboration with cross-functional teams. The transition to a permanent role has allowed me to contribute more effectively to the team's success, while further developing my expertise in areas like payments, API testing, and database management, positioning me as an integral member of the team.